PRIVACY POLICY

Last Updated: December 11, 2025

At House of Zen, we deeply value your privacy and are committed to protecting the personal and health information you share with us. We recognize that seeking treatment for substance use, addiction, or mental health challenges is a deeply personal decision. Because of this, we work hard to ensure that your trust is honored at every step of your recovery journey. This Privacy Policy explains in detail how we collect, use, store, and protect your information, and what rights you have concerning it.

1. Information We Collect

We collect information that helps us provide safe, effective, and personalized care. Information may also be gathered automatically through our website to help us understand how visitors use our services. The types of data we collect include:

• Personal Information: Such as your name, phone number, email address, or other contact details that you voluntarily provide through contact forms, phone calls, or email communications.
  
  
• Health and Medical Information: Information about your medical history, treatment needs, past or current health conditions, and related data that you share during assessments or treatment planning.
  
  
• Payment and Administrative Information: When applicable, we may collect billing addresses, insurance details, and payment-related information to process transactions securely and comply with legal obligations.
  
  
• Automatically Collected Information: To enhance your website experience, our systems may use cookies and analytics tools to collect non-identifiable data such as IP addresses, browser types, referring pages, and visit durations.
  
  

We limit the information collected to only what is required to fulfill our services, communicate with you, and comply with healthcare laws and regulations.

2. How We Use Your Information

Your information is used with care and purpose to enhance your experience and support your well-being. Specifically, we use collected data to:

• Respond to your inquiries, requests for information, or consultation scheduling.
  
  
• Coordinate and personalize treatment programs tailored to your specific needs.
  
  
• Maintain accurate internal records of our clients and services.
  
  
• Send appointment reminders, updates, or educational resources when requested.
  
  
• Improve website performance, accessibility, and overall service quality.
  
  
• Comply with all applicable privacy, health, and safety regulations.
  
  

We do not use your information for any purposes that are inconsistent with this policy, nor do we share it for commercial gain.

3. Confidentiality and HIPAA Compliance

House of Zen follows all applicable privacy and confidentiality standards, including full compliance with the Health Insurance Portability and Accountability Act (HIPAA). This means that any protected health information (PHI) you share with us such as your name, diagnosis, or treatment details will only be used or disclosed in ways permitted by law.

We uphold strict confidentiality in all communications, whether by phone, email, or in person. Unless legally required, your personal and health information will never be shared with anyone without your explicit written consent.

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal or medical information. However, to deliver services effectively, we may share your data in limited circumstances with:

• Authorized Service Providers: For administrative, communication, or treatment management purposes. These partners are contractually obligated to maintain confidentiality and security.
  
  
• Legal and Regulatory Requirements: When disclosure is necessary to comply with legal obligations, court orders, or to protect your safety and the safety of others.
  
  
• Emergency Situations: When urgent action is required to preserve life, health, or public safety.
  
  

Any third party receiving your data must comply with our privacy and data security standards.

5. Cookies and Analytics

Our website uses cookies and standard analytics technologies to enhance the user experience and analyze visitor behavior. Cookies are small text files placed on your device that help us understand how users engage with our pages. This data is used for aggregated analysis, not personal identification.

You can manage or disable cookies in your browser settings; however, doing so may limit access to some features.

6. Data Security

We take data protection seriously and implement strong technical and organizational safeguards to protect your information. This includes secure servers, encryption, firewalls, restricted access controls, and ongoing employee training to maintain data privacy.

Although no online system can be completely immune to breaches or cyberattacks, House of Zen uses industry-standard precautions and continually monitors for potential vulnerabilities. In the event of a data breach, we will take immediate steps to notify affected individuals and relevant authorities as required by law.

7. Your Privacy Rights

Depending on your location and local law, you may have several rights regarding your personal and health information, including the right to:

• Access the personal data we hold about you.
  
  
• Request corrections or updates to inaccurate information.
  
  
• Withdraw consent for non-essential data processing or marketing.
  
  
• Request deletion of specific records, where legally permitted.
  
  
• Receive information about how your data has been shared or processed.
  
  

To exercise any of these rights, please contact us at info@houseofzenla.com. We will respond to your request in accordance with applicable legal timelines and requirements.

8. Third-Party Links and External Content

For educational purposes, our website may include links to third-party resources, such as health organizations or support programs. These websites are beyond our control, and this Privacy Policy does not apply to them. We encourage you to review the privacy practices of any external site before sharing personal information.

9. Policy Updates

From time to time, we may revise this Privacy Policy to reflect changes in laws, technologies, or our operating practices. Any updates will be posted to our website with a revised “Last Updated” date. Continued use of our website or services after such updates will signify your acceptance of the new terms.

10. Contact Us

House of Zen is dedicated to maintaining transparency and integrity in how we handle your personal information. If you have any questions, feedback, or concerns about this Privacy Policy, or if you wish to update, review, or delete your information, please reach out to us:

House of Zen
Email: info@houseofzenla.com
Phone: +(844) 717-7069